1. Turnaround, Count downs will be shipped 3 days after your preview has been approved. If your job is approved by 4 P.M. Eastern Standard Time, turnaround time begins that business day. For example, a job with three-day turnaround that you approve by 4:00 p.m. Monday will be shipped out to you on Thursday afternoon. Allow additional business days for delivery based on the shipping method you selected. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround. Our turnaround times are an estimate, and are not confused with a guarantee. We assume no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Your order may arrive due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
  2. Payment Terms All orders must be prepaid. We accept Visa and MasterCard.
  3. Cancellations A request to cancel should be done by phone (Contact Us) to prevent the job from moving forward in the production process. Cancelled orders require compensation for incurred costs and related at the time of cancellation. Due to our manufacturing procedures, you may only cancel an order without incurring additional fees prior to the printing of the count down. No refunds will be given for orders canceled after your job has been printed.
  4. Liability Creative Countdown LLC.'s liability shall be limited to the stated selling price to the customer of any defective goods, and shall not include any special, consequential, incidental, indirect or similar damages, including without limitation, lost profits . Creative Countdown LLC. warrants that every product manufactured by it meets industry standard for such product and is free of any defective material in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. Creative Countdown, LLC. makes no other warranty and no actions or words of Creative Countdown, LLC. or its officers, employees or agents shall constitute a warranty.
  5. Privacy Statement Any information Creative Countdown, Inc. collects from order processing or from any inquiries is not shared with any other company. Your information is only used for contact, billing, and shipping purposes. Your credit card information is never stored by Creative Countdown, LLC.
  6. Claims for defects, damages, or shortages must be made by the client in writing no later than 5 calendar days after delivery. If no such claim is made, Creative Countdown, LLC. and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that Creative Countdown, LLC's performance has fully satisfied all terms, conditions and specifications.
  7. All Sales Are Final. Since each job is custom created for its owner, it can not be reused or resold to other clients.
  8. Your privacy is very important to us. Your information will only be used to complete your order. Under no circumstances will your information be sold or used for any other purpose.